Customer Service & Technical Support

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Contact Us By Phone - (800)585-4538

    Option 1 is Technical Support.
  • Technical Support is Available 24 x 7
  • All customer service agents are U.S. based
  • Please note: phone support is currently English-only. If you need Spanish support, please use the email address listed below.
    Option 2 is Main Office for: (or Support form on the left)
  • Name Change
  • DOB/SSN Issues
  • Refunds
  • Validation Issues
  • General Questions About Our Program

Email support is available Monday - Friday 9am to 6pm CST.

Corporate Office

Diversys Learning, Inc.
1101 Arrow Point Drive, Suite 302
Cedar Park, TX 78613

Solutions for Common Questions

Click on an icon below to view the solution, or review our frequently asked questions for a complete list of questions and answers.

Course Is Frozen

Course Doesn't Open

Course Screen Is Blank

Payment Issue

Name Correction

Print Certificate

TABC Certification Status

Update Account Info

Minimum Technical Requirements

Online Training Requirements:

  • Browser: Internet Explorer 9+, Microsoft Edge, Chrome, Firefox, Safari
  • Operating System: PC, Apple/Mac, mobile devices or tablets
    • Note: Mobile devices without Flash WILL NOT work for courses that are not mobile friendly

General System Requirements:

  • JavaScript enabled
  • Cookies enabled
  • High speed Internet connection
  • Sound card with speakers or headphones

Your System

Online Training Requirements: